Our not-so-secret formula for building products that customers love.
Building good products isn’t magic: it’s all about listening to your customers, working iteratively, and testing constantly. Short cycles and regular feedback keeps our minds open to changing directions and experimenting every step of the way.
The right product is the one created with your and your customers’ goal in mind; we’re here as the experienced team that has the tools and processes necessary to do the work and get results.
Formula
We follow three basic but important rules when working with our clients.
About UsThe user comes first
Before building anything, we work to understand the who, what, and why. Who are we building for? What is the problem we’re solving? And why is this the solution they need? Having answers to these questions early in the process allows us to build products that enhance capabilities, bring happiness, and simplify process.
Foundation over fads
Trends come and go, especially when it comes to technology. This is why we rely on research, user insights, best practices, and years of experience to guide us in developing every part of your product. Our goal isn’t to create something fleeting, but something that will stand the test of time as user’s needs and technology change.
Collaborate early & often
Getting input from users and stakeholders at every stage of the process is key to building a successful product. By constantly checking in and validating assumptions, we ensure that your product will not only be useful, but met with joy and anticipation.
Services
Discovery
Every great product starts with a clear strategy that is customer and market-driven, but to get there, you have to get clarity on what you’re building, who you’re building it for, and the goals you’d like to achieve. This is why we always begin with a Discovery phase, which helps executives, stakeholders, and our team get clear on the product direction, target audience, and business objectives.
Design
With a clear strategy in place, we can begin planning the project from a visual perspective. Using industry standard tools, we start by mapping out the product, wireframing, then building an interactive prototype. As soon as we have a prototype, we start testing and incorporating user feedback; this type of early iteration is what makes the difference between a good and a great product.
Development
We start development as early as possible, ensuring all aspects of the product – from design to usability – are working as expected. Before each sprint, we sit down with our clients to discuss priorities and develop a timeline focused on getting the product into the hands of the user early on. After that, we simply repeat this same process of planning, building, and iterating until the product is the best it can be.
Support
While various types of product and user testing are typically included in all of our projects, we also offer support and maintenance, as needed. And if you need another pair of hands, eyes, or brains, we can temporarily join your team or bring in the right people to get the job done.
End-to-End or À La Carte
Want it all? Or just need a few things? No problem. You tell us what you’re looking for and we’ll come up with a plan that’s customized to your needs.
